Close
Travel and tourism

Travel and tourism

This course offers an engaging and stimulating introduction to the world of travel and tourism, giving students the opportunity to develop their knowledge about the industry as well as a range of technical skills including self-management, team working, business and customer awareness, problem solving, literacy, numeracy, IT and communication skills. Their knowledge is assessed through an exam and three pieces of coursework which each investigate a different aspect of the travel and tourism industry.

Students explore some of the key areas within the sector, including accommodation, tourism development and promotion, transport and visitor attractions. They will investigate the importance of the travel and tourism sector to the UK and investigate different types of customers as well as UK tourist destinations. They also have the opportunity to study international travel and tourism.

Travel and Tourism provides a practical, real-world approach to learning and allows students to develop the specific knowledge and skills they need to work successfully in the industry. This includes developing an understanding of travel and tourist destinations, investigating the appeal of UK tourist destinations, presenting information about key developments over time and how they have moulded and influenced UK travel and tourism into the sector it is today. Students also develop business and customer awareness by understanding the importance of customer service to travel and tourism organisations.

Curriculum information

Year 9

Learning outcomes

  • Identify UK travel and tourism destinations and gateways.
  • Describe the appeal of UK tourism destinations for different types of visitors.
  • Be able to plan UK holidays to meet the needs of different visitors.

Topics taught

  • UK travel and tourism categories including capital cities, seaside resorts, countryside areas and cultural / historical destinations.
  • UK gateway airports and seaports.
  • Major road and rail travel routes in the UK.
  • Typical routes for road, rail and air travel including departure points, destinations and timing.
  • Appeal of UK destinations to different types of visitors.
  • Types of visitors and the needs and characteristics of each type of visitor.
  • Ways of increasing the appeal of tourist destinations.
  • Sources of information about UK tourist destinations.
  • UK holiday planning, including meeting the needs of different types of visitors and creating suitable itineraries.

Year 10

Learning outcomes
  • Describe the UK travel and tourism sector and its importance to the UK economy.
  • Describe the industries and key organisations within the travel and tourism sector, their roles and interrelationships.
  • Describe the role of consumer technology in the travel and tourism sector.
Topics taught
  • Types of tourism: domestic, outbound and inbound.
  • Types of travel including leisure, business and specialist travel.
  • The principles of sustainable tourism and its benefits.
  • The importance of the travel and tourism sector to the UK economy including employment, infrastructure development, economic multiplier effect and gross domestic product.
  • Industries in the travel and tourism sector: tour operators, travel agents, online services, transport, accommodation and attractions.
  • Tourism development and promotion.
  • Key organisations in the travel and tourism sector: trade and professional bodies and ancillary organisations.
  • Types of organisations in the travel and tourism sector: private, public and voluntary.
  • The interrelationship between travel and tourism organisations.
  • Advantages and disadvantages for organisations of corporate groups, common ownership and commercial partnerships.
  • The role of consumer technology.

Year 11

Learning outcomes
  • Investigate travel and tourism customer service. 
  • Explain the needs and expectations of different types of customer in the travel and tourism sector.
  • Describe the importance of customer service to travel and tourism organisations.
  • Identify the major international travel and tourism destinations and gateways.
  • Describe the appeal of international travel and tourism destinations to different types of visitors.
  • Be able to plan international travel to meet the needs of visitors.
Topics taught
  • Aims of customer service.
  • Different types of organisations in the travel and tourism industry.
  • Types of customers: internal and external.
  • Needs of different types of customers.
  • Expectations of different types of customers.
  • Responding to customer needs.
  • Customer service: skills, techniques, policies and standards.
  • The Impact of good and bad customer service.
  • The role of technology in developing customer service experiences.
  • International gateways and the major gateways.
  • Types of destinations including European and worldwide.
  • International travel routes.
  • How features of different European and worldwide destinations contribute to their appeal for different visitor types.
  • The needs and characteristics of different types of visitor in relation to the appeal of international destinations.
  • Sources of information about international travel destinations.
  • International holiday planning, including meeting the needs of different types of visitors and creating suitable itineraries.
Link to exam specification https://qualifications.pearson.com/en/qualifications/btec-firsts/travel-and-tourism-2013-nqf.html